Terms of Service
Last updated: January 2026
1. Acceptance of Terms
By accessing or using the Boddi application or website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. We may update these terms from time to time, and continued use constitutes acceptance of any changes.
2. Services Description
Boddi is a platform that connects customers with beauty and wellness service providers. We facilitate the booking process but do not directly provide the services. Providers are independent professionals responsible for the quality of their own work.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information during registration. We reserve the right to suspend or terminate accounts that violate these terms.
4. Booking & Payment
All bookings made through the platform are subject to provider availability and acceptance. Payments are processed securely through our payment partners. Prices displayed include the service fee unless stated otherwise. Receipts are provided electronically for all transactions.
5. Cancellation Policy
Cancellations made more than 24 hours before the scheduled appointment are eligible for a full refund. Cancellations within 24 hours may incur a cancellation fee. No-shows will be charged the full service amount. Providers may also cancel bookings, in which case a full refund will be issued.
6. Privacy
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. We comply with the Protection of Personal Information Act (POPIA) and take all reasonable measures to protect your data.
7. Limitation of Liability
Boddi acts as an intermediary platform and is not liable for the actions, conduct, or quality of services provided by independent service providers. We are not responsible for any direct, indirect, or consequential damages arising from the use of our platform, to the maximum extent permitted by law.
8. Contact
If you have any questions about these Terms of Service, please contact us at support@boddi.co.za. Our team is available to assist you with any concerns regarding your rights and obligations under these terms.